Refund and Returns Policy

Last Updated: 28.09.2024

At Digmar, we strive to provide high-quality products and a satisfying shopping experience. If you’re not completely satisfied with your purchase, our Refund and Returns Policy is here to help.

30-Day Return Policy

You have 30 days from the date of delivery to return your items for a full refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • Items must be unused, in their original condition, and in the original packaging.
  • All tags and accessories must be included.

How to Initiate a Return

  1. Prepare Your Item:

    • Ensure it meets the eligibility criteria outlined above.

  2. Complete the Return Form:

    • Fill out the return form included with your order or download it from our website.

  3. Package Your Return:

    • Carefully pack your item to prevent damage during shipping.

  4. Ship Your Return:

    • Send your package to the address provided on the return form.
    • You are responsible for return shipping costs unless the return is due to our error.

Refund Process

  • Once we receive your returned item, we will process it within 5-7 business days.
  • Refunds will be issued to your original payment method.
  • Please note that shipping costs are non-refundable.

Exchanges

If you would like to exchange an item for a different size or color:

  • Please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery. We will work with you to resolve the issue promptly.

Need Assistance?

For any questions or assistance regarding your return or refund, please contact our customer service team at support@digmar.com . We’re here to help!

Your Satisfaction Matters

At Digmar, your satisfaction is our top priority. Thank you for choosing us!